FAQs
If you have questions regarding our service, then please read the FAQs below. If you have a question not covered here, please complete our web enquiry form to get a personised answer from our customer support team by here
What is Origin Support?
We deliver remote IT support that lets SMEs get enterprise-level support for only £99 per month.
Why do I need it?
Tech support is only of value when things go wrong. Most small businesses can't afford a full-time techy, so we’ve created a service to provide all the cover without the high price tag – making sure that when things do go wrong, you've got someone in your corner who knows exactly what they're doing.
How do I get help?
When you sign up, we'll do an online audit. You'll fill in a questionnaire so we can find out what IT equipment you have and the software you run, like your anti-virus programs and email provider, so we can give you a faster response when you have an issue.
Once you're set up, you can log your problems on our simple online dashboard, and our tech team will be there for you during business hours to find the solution - ranging from advice on how to resolve something yourself, all the way to our team remotely connecting to your system to fix an issue.
What's covered?
Our support covers all your IT equipment from computers, both PC and Mac; the operating software; email software; drivers and plug-ins. If you experience an issue with any of your business tech, just log onto your account, tell us the issue, and we’ll swing into action to find a fix.
What happens if I need someone to visit me onsite?
Our support covers remote access only – this means we can get onto your computer and network without the need to physically visit you. With many people still working from home, touch-less service is even more important.
The Origin Support team is designed specially for small businesses, and will always help you find a solution.
